NTB – National Tire and Battery Investigation

by John Fabry

Bailey & Galyen is investigating the claim that consumers are being charged unauthorized “Shop Fees” in conjunction with work performed on their vehicles by NTB shops. Consumers have complained that unauthorized and non-negotiable “Shop Fees” have been added to their NTB service and repair bills. When asked about the “Shop Fees,” NTB employees have not been able to adequately explain the fees and claim to have no control over them. Added “Shop Fees” of $20 – $30 have been reported.

If you have been charged “Shop Fees” by any NTB – National Tire and Battery service center and would like to discuss your rights and interests, or have information relating to this investigation, please contact John Fabry in Bailey & Galyen’s Houston office at 281.335.7744 or by email at jfabry@galyen.com.

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